Help & support
What My Community is
My Community is a free app for people who live in Royston and Newmarket. It brings the local business directory, what’s on, local offers, jobs and community news into one place, along with loyalty cards you can collect at businesses taking part.
Choosing your area
The first time you open the app you are asked to choose an area — Royston or Newmarket. Everything you then see is local to that area, so the app looks different depending on which one you picked. You can change it at any time from Profile → Change area.
Getting help
Email us at hello@mycommunityapp.co.uk and a person will reply. Please tell us which area you are in and, if something has gone wrong, what you were doing when it happened — it is usually the fastest route to an answer.
You can also write to us at Hardcastle Burton, Market Hill, Royston, SG8 9JN, United Kingdom.
Signing in
- Forgotten your password? Tap “Forgot password” on the sign-in screen. The link we email opens the app directly. It has to be opened on the same phone you asked for it from — that is a security measure, not a fault.
- Signed in with Apple or Google? Use the same button you used originally. Signing in a different way creates a separate account rather than finding your existing one.
- Not received an email? Check your spam folder first, then email us and we will look it up.
Notifications
Notifications are entirely optional and the app works without them. If you said no when you were first asked and have changed your mind, turn them on in your phone’s Settings → Notifications → My Community. You only ever receive notifications for the area you have chosen.
Deleting your account
You can delete your account from inside the app at any time, without asking us: Profile → Delete account.
This is permanent. It removes your account and the data attached to it — your saved items, loyalty cards, game scores and notification settings. It cannot be undone, and we cannot restore an account once it has gone. If you would rather we did it for you, email hello@mycommunityapp.co.uk.
Reporting something
If you see a review, listing or anything else in the app that you think is abusive, misleading or shouldn’t be there, email hello@mycommunityapp.co.uk with enough detail for us to find it. We look at every report and remove anything that breaches our terms.
Your data and your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email hello@mycommunityapp.co.uk and we will respond within one month. Our privacy notice explains what we hold and why.
Businesses
If you run a business and want to appear in the directory, that is a different journey — start at register your business.